Terms & Conditions

1) TERMS OF SALE

1.1. All Products on sale are governed by the terms here indicated and published on this Site at the time of purchase. By ordering said Products, you unconditionally accept the present sales conditions which will remain unvaried unless modified and/or complemented by La Bottega di Nonna Betta. Any future modification or variation will be published on this Site and will apply to all sales made from that date onwards.
1.2. A Contract is to be considered legal and binding for both parties once a confirmation of Order is sent to the Client’s email address, indicated by said Client at the time of purchase.
1.3. The Client may cancel their Order at any moment, without any burden, before the Products are delivered to our warehouse. In the event an Order is cancelled when after it has arrived in our warehouse, shipping costs will be for the Client’s charge.
1.4. Both Prices and Products may be subject to variation without notice.

2) DELIVERY

2.1. The Products offered on this Site can be shipping worldwide. Shipping costs vary from country to country; the payment summary on the checkout page will be automatically updated to included shipping costs once the Client has entered their address and postal code.
2.2. Products will be shipped to the address indicated by the Client through courier. All information must be entered accurately. La Bottega di Nonna Betta will not be held responsible for any failed deliveries caused by the inaccuracy of the address and/or phone information provided. Any extra costs due to delivery complications in this case will be for the Client’s charge.
2.3. Delivery times may vary considerably: due to the production-upon-order model followed by this Site, Products are delivered in 3 or 4 weeks on average, but can take as long as 6 weeks. The delivery time indicated on the Product pages are to be considered approximate and not strictly binding for La Bottega di Nonna Betta.
La Bottega di Nonna Betta, however, provides the Client with the means to monitor their order status through their account.
2.4. From the moment the goods leave our warehouse, the property and risk associated with their transit transferred to the Client.
2.5. In case part or all of the Order should not be available for delivery, La Bottega di Nonna Betta will proceed to a partial delivery (after having informed the Client) and will refund the residual value of the Order.

3) COSTUMER OBBLIGATIONS

3.1. The Costumer declares as follows:
a) that he/she is a consumer in accordance with Art. 3 of the Italian Consumer Code;
b) that he/she is 18 years or older of age;
c) that the data entered in this site is accurate and truthful.
3.2. The Costumer will pay the full Price of the purchased Products and keep a copy of the confirmation of Order sent by La Bottega di Nonna Betta to the email address provided at the time of purchase.

4) PAYMENT

4.1. The total sum of the Products purchased must be paid in full when an Order is placed if using a credit card, or subsequently if paying via advance bank transfer (the Order will be confirmed only once the funds are received). We accept payment using Visa, Visa Electron, MasterCard, American Express. Using a credit o prepaid card for online purchases is safe and practical. All such payments will be managed by PayPal, thus La Bottega di Nonna Betta will never be in possession of their Clients’ credit card information.

5) FORCE MAJEURE

5.1. Neither party may not be held responsible in case of a delay in the fulfillment of their duties, if said delay is due to force majeure circumstances. The party concerned has the right to an extension of the terms necessary for the fulfillment their duties.

6) COPYRIGHT BRAND AND PHOTOS

6.1. All brands and logos present on this Site are property of La Bottega di Nonna Betta.
6.2. Unauthorized use or distribution of the above by third parties is expressly forbidden.
6.3. All contents included this Site are protected by copyright (text, graphics and photos).

7) RETURNS RIGHTS

7.1. All sale of Products online are regulated by Art. 50e ss and 64e ss of Italian Law 206/2005, providing for the right to recede from the Contract, allowing the consumer to return the items purchased and receive a full refund, within fourteen (14) days of delivery.
7.2. The Client may exercise said right by sending us a notice through their account or by email, specifying the Order number indicated on the confirmation of purchase received.
7.3. The Client will not have the right to recede from the Contract, in accordance with Art. 55 of the Italian Consumer Code, in the following cases:
a) the items received are personalized or custom made;
b) the items are not returned in their original package;
c) the items are missing their original tags and labels;
d) the items have been used or damaged by the Client.

8) RETURNS POLICY

8.1. The Client may return an item within fourteen (14) days if receipt by contacting our customer service or sending a request through their account.
8.2. Conditions relating to the shipping costs for returns vary from country to country and may depend on the Order total. For precise info, we suggest consulting the chart in the “Returns & Refunds” page.
8.3. Products must be returned in their original state (and not used nor damaged by the Client), allowing it to be resold once it has been returned. All risk associated to transit are for the Client’s charge.
8.4. Refunds will be given within thirty (30) days of delivery of the items to the address provided to the Client and will be made through credit card or bank transfer. The refund includes the Price of the returned Product as well as any shipping cost.